The New York State Department of Motor Vehicles (DMV) is embarking on a multiyear plan to bring an end to the outdated technology that supports its operations. The initiative aims to provide customers with more efficient, secure and convenient services while also making the agency more agile and adaptable to technological change.

The project, Gov. Kathy Hochul's office stated, involves the replacement of a significant portion of the DMV’s legacy technology infrastructure, some of which is more than 50 years old. This will be achieved through a collaboration with FAST Enterprises LLC, a world-class software company that has successfully implemented similar systems in over 15 other states.

The new technology will be instrumental in improving the DMV’s operational efficiency by reducing computer and system outages, which have previously caused delays and long lines in DMV offices.

It will also allow the DMV to offer more online and self-service options, further enhancing the customer experience. Comprehensive customer profiles will enable DMV staff to keep track of customers’ information in one place, enabling them to provide a more personalized experience and proactively flag upcoming issues and expirations.

The project is part of an effort to re-imagine the way the DMV does business by investing in digital solutions and improving the overall customer experience.

“Throughout this project, we will be replacing a patchwork of outdated computer systems, software and databases that account for about 70 percent of DMV’s business volume," Department of Motor Vehicles Commissioner Mark J.F. Schroeder said. "This is a strategic investment and a huge undertaking, but we know the important role our agency plays in the lives of New Yorkers, and this project will help us serve them better, faster, and will make our customer’s lives easier. It will also put our agency on a better footing for future upgrades, so our services can continue to evolve as technology improves.”